Frequently Asked Questions
Do I purchase the materials or do you?
Materials are either provided by you, or you may opt to have us purchase them for you. Our service techs utilize local hardware stores in your area and usually know where to get hard to find materials. Please keep in mind that you pay for the time we spend procuring materials.
Materials won't fit in my car. Can I put them on 'Will Call' and have you pick them up for me?
Absolutely! Just pick out and purchase your materials, and advise the store that RedVan Handyman will be picking them up. We will deliver the materials to you, and do the work to complete your project.
Do you work by the hour, or by the project?
Small jobs and repair work requiring 1 – 8 hours is usually done 'by the hour.
Larger Projects, are more cost effective if bid as a ‘project’. Our labor bid will not change. If additional work is to be done it is done at a reduced hourly rate plus materials
Do you do commercial work - i.e. Retail Stores?
We work with several retail maintenance management companies who dispatch us for minor repair work, graffiti abatement, etc.
If I provide a list, and show you what I need - do I have to be home while you do the work?
Many of our customers feel comfortable leaving us a key or arranging access to their property, so we can handle their requests while they are at work. All of our service tech’s are uniformed and have had thorough background checks.
I live in another state, but own property in Portland - can you work with my tenant to resolve some repair issues?
Quite a few of our rental property owners live in another state. Upon request, we arrange with tenant (if applicable) to do approved repairs/upgrades. We invoice the owner.
Why do so many other handymen NOT show up or fail to return my calls?
Handyman services, sometimes consists of an unemployed guy with a truck and some tools, trying to get by. Many aren't running an actual business, likely require cash payment only, and do not take the job seriously. We hear stories all of the time about 'no shows' and 'lack of responsiveness' from these types of handymen.
I have an emergency - can you help me NOW!
We do our best to assist in emergency situations. We will re-arrange our schedule to accommodate, if at all possible.
Are you a licensed contractor?
RedVan Handyman is a licensed contractor in Oregon. We are fully bionded and insured
Are you a licensed plumber or electrician?
No. We work with licenced plumbers and electricians to ensure the project is completed in full compliance.
Do you work on weekends (Saturday and/or Sundays)?
Although our normal business hours are Monday through Friday, Some of our Service Technicians are available for Weekend work so it is best to plan ahead if you need Saturday or Sunday service.
Do you invoice for services rendered?
Yes, we will invoice if (upon completion of service call) payment is not possible in person.
Do you take checks or only cash? How about credit cards?
Checks, Cash, Credit Cards.
Do you service my town?
We cover the following areas: Portland , Hillsboro, Beaverton, Tigard, Tualatin, Wilsonville, West Linn, Lake Oswego, Oregon City, Milwaukie, Clackamas, Gresham and Troutdale.
How soon can I get an appointment?
We work by a schedule, which varies from week to week. Sometimes, same day service is possible. Typically, we can schedule appointment for the same week.
